Terms and Conditions (T&C) of Sieger Reisen
Scope of Application
These Terms and Conditions (T&C) apply to all bookings and travel services arranged through Sieger Reisen (hereinafter referred to as "we" or "Sieger Reisen"). By booking a trip, customers (hereinafter referred to as "customer" or "traveler") agree to these T&C.
Contract Formation
The contract is formed when the customer makes a travel booking in writing, by phone, or through the Sieger Reisen website, and Sieger Reisen accepts the customer's offer through a booking confirmation. The contract becomes binding upon the issuance of the booking confirmation.
Services
The contractual services (e.g., transfer, accommodation, tours) are detailed in the respective booking confirmation and travel documents provided to the customer after booking. Changes or modifications to the services are only possible with the prior consent of the customer and in coordination with Sieger Reisen.
Prices and Payment Terms
The prices for travel services are based on the current pricing information and the offer from Sieger Reisen at the time of booking. All prices include applicable VAT and other relevant taxes. Unless otherwise agreed, payments must be made no later than 14 days before the start of the trip. For last-minute bookings (less than 14 days before the trip), the total amount is due immediately upon booking.
Cancellation by the Customer
The customer may cancel the booked trip free of charge up to the deadline specified in the travel documents. For cancellations after this deadline, the following cancellation fees apply:
- Up to 30 days before the trip: 25% of the trip price
- 29 to 15 days before the trip: 50% of the trip price
- 14 to 7 days before the trip: 75% of the trip price
- Less than 7 days before the trip: 90% of the trip price
Cancellations must be made in writing. The customer has the right to appoint a substitute traveler to assume the contract.
Cancellation by Sieger Reisen
Sieger Reisen reserves the right to cancel a trip due to unforeseen circumstances beyond its control (e.g., political unrest, natural disasters, or unexpected force majeure). In such cases, the full trip price will be refunded. Further claims are excluded.
Liability and Customer Obligations
- Liability of Sieger Reisen: Sieger Reisen is liable within the scope of its duty of care for the proper provision of the agreed travel services. Liability for slight negligence is excluded.
- Customer Obligations: The customer is responsible for carefully reviewing travel documents and promptly reporting any errors or changes. During the trip, the customer must follow the instructions of the tour guide and local service providers. The customer is liable for damages caused by their behavior during the trip.
Changes to Travel Services
Changes to booked services are only permissible with the prior consent of the customer and only if necessary to conduct the trip due to unforeseen circumstances. In such cases, the customer will be promptly informed of the changes. In the event of significant changes to travel services, the customer has the right to cancel the trip free of charge.
Complaints and Deficiencies
Deficiencies or complaints during the trip must be reported immediately to the on-site tour guide to allow for resolution. If no solution is found on-site, a written complaint must be submitted to Sieger Reisen within 14 days after the trip ends.
Data Protection
Sieger Reisen collects and processes customers' personal data exclusively in compliance with applicable data protection laws. Further information on data processing can be found in our privacy policy.
Jurisdiction and Applicable Law
All disputes arising from the contract are subject to German law. The place of jurisdiction is the registered office of Sieger Reisen unless mandatory legal provisions dictate otherwise.
Severability Clause
If any provision of these T&C is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.
Changes to the T&C
Sieger Reisen reserves the right to amend these T&C at any time. Changes will be communicated to the customer at the latest at the time of their next booking and will apply to all future bookings.
Sieger Reisen
Your reliable partner for unforgettable trips to Egypt
[Sieger Reisen GbR Germany, 91126 Schwabach, Starenweg]
These T&C are effective as of [December 17, 2024].
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